Skip to Content

Visiting hours

Visitors are welcome at our facility during our visiting hours as long as the patient consents to receiving guests. Exceptions will be made during times of community infectious outbreaks or extenuating circumstances. In these instances, caregivers will encourage virtual visitation via phone or video chat.

Visiting Hours: 8:00am - 7:00pm

Visitor policies and guidelines

If you are visiting a patient, sign in at the desk in the main lobby or the emergency room if it is after hours. Upon signing in, you will be issued an identification (ID) badge that shows the date of your visit as well as the area of the hospital you're visiting. Please wear your ID badge at all times during your visit.

Families are encouraged to designate a family spokesperson to facilitate effective communication among extended family members and hospital staff.

Some situations might occur when the staff must make decisions on the patient’s behalf. These include when:

  • the patient cannot speak for themselves
  • the patient is incapacitated and cannot identify who can be present
  • there is no obvious significant other

In these circumstances, our hospital staff makes the most appropriate decisions possible under the circumstances. Taking a broad definition of family and other partners in care into account, our staff will welcome whoever has arrived with the patient.

The facility will allow one in-person visitor by the essential caregiver for at least two hours daily during visiting hours. Specialized units may have set visitation hours and may limit the number of visitors at a given time. Some include:

  • Neonatal intensive care unit (NICU) visitation — Parents only
  • Laboring patients — Two visitors, switching not permitted
  • Mother/Baby — Two visitors at a time, switching permitted, child siblings only
  • Inpatient rehabilitation — One visitor only, permitted to stay overnight
  • COVID-positive patients — Two hours a day during visitation hours

Additionally, our facility allows operating room/procedural patients to have one overnight adult visitor throughout the duration of their stay. These visitors must stay in the patient room/care area at all times.

Please note that all visitors will be screened for cold and flu-like symptoms before being granted entry to our facility.

Mercy Hospital remains committed to your safety. We are vigilant in sanitation, screening and following all guidelines set forth by the Centers for Disease Control and Prevention (CDC). Thank you for helping us maintain a safe environment.

Visitor Policy

For more details about visiting our facility we've provided a link to our full visitation policy.

For more details about visiting our facility we've provided a link to our full visitation policy.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

A patient may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver.

  • End–of–life situations.
  • A patient who was living with family before being admitted to the provider’s care is struggling with the change in environment and lack of in-person family support.
  • The patient is making one or more major medical decisions.
  • A patient is experiencing emotional distress or grieving the loss of a friend or family member who recently died.
  • A patient needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver.
  • A patient who used to talk and interact with others is seldom speaking.

The policies and procedures may require a visitor to agree in writing, to follow the facility’s policies and procedures. A facility may suspend in-person visitation of a specific visitor, if the visitor violates the facility’s policies and procedures.

If you or your loved one have been met with resistance from a hospital when attempting to visit with loved ones, you may file a complaint with the Agency for Health Care Administration (AHCA) for further review and action.


  • The Joint Commission Comprehensive Accreditation Manual for Hospitals – RI.01.01.01
  • Centers for Medicare and Medicaid §482.13 (h) (1-4)
  • S. 408.8235 – No Patient Left Alone Act
  • The Florida Mental Health Act; Baker Act
  • CDC Guidelines for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Settings