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At HCA Florida Mercy Hospital in Miami-Dade, we are proud to serve patients from all walks of life and all parts of the world. We are committed to helping you access our healthcare services and have a comfortable stay while you visit.

Services offered to international patients

Sometimes navigating the healthcare system is overwhelming. We try to make that easier by offering help that includes:

  • Coordination of hospital and medical appointments
  • Coordination of travel arrangements
    • Special discounted rates for hotel accommodations
  • Financial and insurance services
    • Financial counseling
    • Insurance verification for hospital admissions
    • Insurance preauthorization
    • Self-pay pricing for patients not using insurance
  • On-site amenities
    • Daily Catholic mass held in our chapel in English and Spanish

To reach our International Services Program, please call (954) 388-6060 from 9:00am to 5:00pm ET, Monday through Friday or email us at international@mercymiami.com.

Connect with a nurse

If you need to speak to a nurse or request a free physician referral, call our Consult-A-Nurse® line 24/7.

Language line translation service

If you need assistance with language translation, please let us know. We provide an inpatient and outpatient language line translation service.

Culture and religion

We live in a beautifully diverse world of cultures and religions. We, as a community, welcome all of them. We are happy to accommodate your needs as they relate to religion and culture if those are central to you having a positive experience here.

Travel information

To make sure your visit goes as smoothly as possible, we want to make sure you know how to prepare for travel and your procedure by following these steps:

  1. Schedule procedure: Contact us to schedule your procedure.
  2. Medical records: Bring your medical records with you to the hospital.
  3. Insurance: Bring your insurance information with you.
  4. Billing: If you do not have insurance, then please make sure to contact us in advance to have your financial arrangements settled.
  5. Documents: Be sure to have a valid passport and visa (if required).
  6. Transportation: Book air travel and other transportation needs.
  7. Accommodations: Book accommodations prior to your arrival.

Documents needed

As mentioned above, certain documents are essential for travel and to go forward with your procedure, including:

Documents needed

To travel to the U.S., you will need to have a valid passport and, depending on your country of origin, you also will need a valid visa. Please, make sure you check with your consulate.

The U.S. Department of State – Bureau of Consular Affairs has a website with helpful travel information. To find out more, visit www.travel.state.gov.

Medical records

Ask your doctor for copies of and/or access to your medical records and bring them with you.

Letter of confirmation

As soon as your procedure is scheduled and the financial needs are satisfied, we will provide you a Letter of Confirmation.

Transportation information

International travel to and from Miami, Florida, happens every day, and once you are in the U.S., there are several different travel options via car, ride share service and taxi.

Airports

Miami International Airport - MIA

2100 NW 42nd Ave.
Miami, FL 33126

Phone: (305) 876-7000

Miami International Airport (MIA) is located 8 miles (13 km) northwest of Downtown Miami, between the cities of Miami, Hialeah, Doral and Miami Springs.

Fort Lauderdale – Hollywood International Airport – FLL

100 Terminal Drive
Fort Lauderdale, FL 33315

Phone: (954) 359-1200

Fort Lauderdale – Hollywood International Airport (FLL) is off Interstate 595, 3 miles (5km) southwest of downtown Fort Lauderdale and 21 miles (34km) north of Miami. It is surrounded by Fort Lauderdale, Hollywood and Dania Beach cities.

Airlines

Here is a list of airlines that fly to and from Miami International Airport and/or Fort Lauderdale – Hollywood International Airport.

Ground transportation

Once you arrive in Miami, you'll have several different ground transportation options, including:

Rental car services

Car services

Accommodations near our hospital

Some of the hotel and short-term rental options in the Coconut Grove/Downtown area of Miami include:

Habitat Residence – Condo Hotel

1700 SW 2nd Ave.
Miami, FL 33129

Phone: (305) 859-7745

Mutiny Hotel/Condo

2951 South Bayshore Drive
Miami, FL 33133

Phone: (305) 441-2100

The Miami-Dade area

We try to prepare our international patients for their stay in Miami with some basic information about what you can expect and do while you are here.

Weather

Miami has a tropical climate. You can expect a hot and humid summer and a short and dry winter. Average temperatures in the winter are 70°F and in the summer are 86°F.

What to do in Miami

Here are some resources about what you can do in Miami:

A message to our international patients in English

HCA Florida Mercy Hospital of Miami-Dade cares for thousands of international patients each year. Our international patients come to our hospitals for our advanced treatments and expertise in specialties that include robotic surgery, cardiovascular care, cancer care, trauma services, orthopedics and neurology.

We are committed to providing the highest level of quality care, using the latest technologies and treatment protocols to improve outcomes for all of our patients.

Nuestro mensaje en Español

HCA Florida Mercy Hospital atiende a miles de pacientes internacionales cada año. Nuestros pacientes internacionales acuden a nuestros hospitales por nuestros tratamientos avanzados y experiencia.

Estamos comprometidos a proporcionar el más alto nivel de atención y de calidad, aprovechando las últimas tecnologías y protocolos de tratamiento para mejorar los resultados entre todos nuestros pacientes. Nuestras especialidades incluyen cirugía robótica, cuidado cardiovascular, cáncer, trauma, ortopedia y neurología, entre otros.

HCA Florida Mercy Hospital puede ayudar a coordinar la atención adecuada y la autorización financiera para el tratamiento de pacientes asegurados y no asegurados.

Para comunicarse con nuestro Programa de Servicios Internacionales llame al (954) 388-6060.

También podemos conectarlo con nuestra línea de Consult-A-Nurse® al para hablar con un enfermero las 24 horas del día, los 7 días de la semana y obtener una referencia médica gratuita.

Nossa mensagem em Português

A cada ano, nossos tratamentos avançados, atraem milhares de pacientes internacionais aos HCA Florida Mercy Hospital. Nos empenhamos em oferecer o mais alto nível em qualidade de serviços, usando as mais recentes tecnologias de tratamento para melhorar os resultados dos nossos pacientes. Nossas especialidades incluem cirurgia robotica, cuidados cardiovasculares, câncer, trauma, ortopedia e neurologia, entre outros.

Nossa equipe lhe auxiliará com informações sobre o seu tratamento, assim como o custo do mesmo para pacientes com e sem seguro saúde.

Para falar com nosso Programa de Serviços Internacionais, ligue para (954) 388-6060.

Também podemos conectá-lo à nossa linha Consult-A-Nurse® no 844-706-8773 para falar com uma enfermeira 24/7 e para uma consulta médica gratuita.