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For patients at HCA Florida Mercy Hospital

Our hospital provides patients with a range of information regarding obtaining medical records, online bill pay, financial resources and contact information.

Preregister for an appointment

At HCA Florida Mercy Hospital, we know your time is valuable. That’s why we offer convenient online preregistration for services such as surgical procedures, mammograms and diagnostic tests and treatments.


Patient policies and procedures

HCA Florida Mercy Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.

Patient information

HCA Florida Mercy Hospital provides many unique programs and services. Our patient care services provide both patients and families with quick, convenient emergency care as well as the emotional, psychological, and educational support they need.

A hospital can be a place where patients and visitors may be under great stress. That's why we've put many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.

  • Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
  • If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
  • If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
  • Please do not leave visiting children unattended.
  • There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
  • You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
  • You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.

Patient concerns

To report a patient rights concern, contact one or more of the following organizations:

Pay bill online

At HCA Florida Mercy Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.
Pay your bill online 


Our nurses are here for you.

Our nurses and referral specialists are available to assist you with:

  • Answering healthcare questions
  • Finding a doctor and making an appointment
  • Registering for classes and events

You can contact our nurses 24/7 by phone.


Plus Care Network

If your doctor recommends additional care to aid in your recovery after leaving the hospital, we can help.

Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.

It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Learn more about the Plus Care Network 

On-site pharmacy

Conveniently located next to HCA Florida Mercy Hospital on the ground floor of the Mercy Professional Building.

Pharmacy services

The Mercy Professional Pharmacy offers prescription services, over-the-counter medications, healthcare products and medication counseling as well as free prescription delivery within Miami-Dade County. Physicians and/or patients may request prescription refills 24/7 using the automated phone service.

Mercy RxtoGo

We also offer a convenient medication dispensing system, RxtoGo, that allows discharged patients to leave the hospital with their required medication in hand to begin treatment immediately without having to make a separate trip to the pharmacy.

The kiosk, supervised by a pharmacist, can dispense a prescription in under 90 seconds and can accept either electronic or handwritten prescriptions. The pharmacist carries out such functions as answering questions, reviewing patient medical history and allergies, as well as potential interaction with other medications being taken. The kiosk supports the dispensing of first fill and refill prescription drugs and over-the-counter-medications in a fast and secure manner.

RxtoGo self-service pharmacy is located in the Mercy ER lobby.

Navigating the healthcare process

HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.

Patient financial resources
We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights and responsibilities in advance of administering or discontinuing patient care.

Patient-focused programs and services

HCA Florida Mercy Hospital offers patient-focused programs and services designed to complement and act as an extension of your treatment plan such as our clinical trials, studies and research programs.

Clinical studies and research

Providing investigational drugs and new treatment modalities to patients is an important part of improving the health and quality of life for people who entrust their health to HCA Florida Mercy Hospital. Thus, Mercy Research Institute participates in a variety of clinical studies and research.

Participating Insurance List

HCA Florida Mercy Hospital accepts all forms of United States, Canadian, and other foreign government insurance. We also accept Medicare, Medicaid, Champus, Workers Compensation, and ALL forms of Commercial Insurance.

The Healthy Living Blog

Fresh knowledge and insights in and around healthcare industry.

Heat-related illnesses explained: Symptoms and prevention 

August 01, 2022
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While it can be easy to lose track of time when you're enjoying yourself, it's important to be aware of heat-related illnesses and take precautions to avoid them.

Are dogs good for mental health? 

August 01, 2022
Bana Jobe
According to health experts, there are various aspects of dog interactions and ownership that connect back to mental health. Here's how having a dog can impact your overall wellness too.
Image depicting the MyHealthONE application and the different features that are available within the app.
MyHealthONE Logo

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records - lab results, physicians notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physicians or caregiver
  • And more
Create an Account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthOne app on the Apple App Store Or Google Play Store