For patients at HCA Florida Oak Hill Hospital
Our hospital provides patients with a range of information regarding obtaining medical records, online bill pay, financial resources and contact information.
Patient policies and procedures
HCA Florida Oak Hill Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.
Patient information
Thank you for choosing HCA Florida Oak Hill Hospital. We want you to be as comfortable as possible and always satisfied with your hospital experience. This information will help you prepare for your admission and hospital experience. If you have additional questions, you can ask any member of your healthcare team.
Your doctor's role in your care
- Your doctor arranges for your admission, decides what tests and procedures you receive, prescribes your medications and diet in the hospital and decides when you are ready to be discharged.
- It is important that you discuss your care with your doctor while you are hospitalized at HCA Florida Oak Hill Hospital.
Outpatient testing
- Make sure your doctor has called Central Scheduling to order your test and/or procedure.
- Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing. The order must be signed and dated by your physician and contain the ordered test and a diagnosis.
- Some procedures require pre-authorization. Please confirm with your doctor and/or insurance company prior to testing.
Advance directives
- If you have a living will, bring a copy when you report to admitting.
- If you want to add a living will to your medical file, find one online or request one from the admitting office.
Valuables
- Leave unnecessary valuables at home.
- Be prepared to pay your co-payments and deductibles, but do not bring large amounts of cash with you.
- We cannot be responsible for loss or breakage of personal items brought into the hospital.
TV and telephone
- There is no additional charge for your TV and local phone calls.
- You must call collect or charge long distance calls to your home number or credit card. These charges cannot be added to your hospital bill.
Pay bill online
At HCA Florida Oak Hill Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.
Pay your bill onlineConsult-A-Nurse®
Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs
Plus Care Network
If your doctor recommends additional care to aid in your recovery after leaving the hospital, we can help.
Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Navigating the healthcare process
We are dedicated to supporting our patients and helping them navigate the healthcare process.
Patient financial resources
HCA Florida Oak Hill Hospital is committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their patient rights and responsibilities in advance of administering or discontinuing patient care.
