Emergency care
Emergency room (ER) in Pensacola
We are committed to providing fast and stabilizing emergency medical services.
At HCA Florida West Hospital, our specially trained ER doctors are available 24/7 to serve your immediate health needs. We offer full-service emergency care to adults, children and seniors.
Expert advice, available 24/7
Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.
Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.
Our emergency department
Our pediatric ER provides personalized care to children of all ages, and our emergency physicians offer compassionate, senior-focused care.
Pediatric ER
Our full-service pediatric ER features board-certified pediatricians, nurses and hospital staff that care for children in a comfortable, reassuring environment.
Separate from our main ER, our pediatric ER has child-friendly rooms with pediatric beds. Our specially trained emergency staff is dedicated to treating the immediate medical needs of infants, children and adolescents. We also offer triage services.
Senior-friendly emergency care
Our emergency services provide a new standard of care for geriatric individuals and their families.
Older adults are at greater risk for cognitive and functional decline due to a combination of vulnerability, frailty and acute illness. By addressing your needs, we can dramatically improve your transition back home or to another healthcare setting, minimize ER "bounce back" and better prepare caregivers for the next phase in your recovery.
Emergency services for seniors
We are recognized as an Accredited Chest Pain Center by the American College of Cardiology for our exceptional outcomes in treating cardiac emergencies. As part of our emergency services for seniors, we provide:
- Advanced cardiac monitoring
- Coordination of care with nursing home medical directors, administrative directors and primary care physicians
- Emergency admissions to our senior mental health program
- Optimized communication with nursing homes, assisted living facilities and families
- Real-time or follow-up consultation available with case management
Our goal is to meet the unique needs of each individual. This means addressing the crisis that prompted the ER visit while evaluating overall health. This includes:
- Collaborating with family or caregivers to ensure your needs are met
- Involving case management to assist in referrals to support services
- Reviewing medication for individuals who have experienced a fall, had an acute mental status change or are taking medications that might put them at risk
- Screening for geriatric syndromes, such as depression, dementia, delirium or functional decline
- Following up with you or your caregiver to help ensure a safe transition back home or to another healthcare facility
Frequently asked questions
To best help you, we have consolidated a list of answers to common questions we receive about our emergency care.
Are there other ER locations available?
We are proud to provide a freestanding emergency department on the west side of Escambia County near Perdido Bay. Our Perdido Bay ER opened in September 2018 and is located on the northwest corner of Highway 98 and Blue Angel Parkway.
The Perdido Bay ER is a full-service, 24/7 ER that offers all the same specialties, including pediatric and senior-friendly care, that the HCA Florida West Hospital ER offers.
When should I visit the ER?
We understand it can be difficult to know whether you should go to the ER or wait for your doctor's office to open. However, we want you to feel secure about your choice for care.
There are a wide range of symptoms that may indicate you need to visit the ER, including:
- Back pain
- Broken bones
- Chest pain
- Concussion
- Flu
- Side pain
- Stomach pain
- Trouble breathing
If you are unsure if your symptoms require an ER visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse® team at (844) 706-8773.
What should I expect at the ER?
When you get to the ER, one of our triage nurses will medically screen, evaluate and stabilize you to assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.
If you have a severe, life-threatening illness or injury, you will be treated first. Otherwise, you will be treated in the order you arrive.
Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the ER.
After discharge, our emergency department staff will reach out to your primary care provider to ensure they are updated on your care.
What should I bring to the ER?
When coming to the ER, we recommend you bring:
- A list of known allergies
- A list of medicines you currently take
- A responsible adult or phone number for someone to contact
- Copies of results from recent medical tests, if available
- Personal care preferences and restrictions
How do I stay updated on wait times in the ER?
When it comes to emergency services, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the support you need, when you need it most.
Our wait times are updated every 30 minutes and are available on our website.
To find out the wait times of the HCA Florida ER nearest to you, check the top of our website or text "ER" to 32222.
Note: Message and data rates may apply. ER wait times are approximate and provided for informational purposes only.
Looking for another location?
Our Emergency care Locations
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