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Emergency care

Emergency care is the treatment of emergent medical conditions. It is generally performed in an emergency room, but can also refer to treatment in an ambulance. In addition to life-threatening conditions, emergency medicine physicians may treat patients with injuries or infections.

HCAH_Specialty_EmergencyCare

Emergency medicine near Jacksonville, open 24/7

When a medical emergency strikes, you and your family can trust the emergency room at HCA Florida Orange Park Hospital.

For more than 45 years, HCA Florida Orange Park Hospital has provided high-quality emergency care to patients in Orange Park and the greater Jacksonville area. In addition to our main hospital ER, we have two full service free-standing ERs conveniently located for you: Park West Emergency and Normandy Park Emergency.

High-quality emergency services

Our comprehensive emergency team has one goal in mind: to get you assessed, treated and back to your life as quickly as possible. To do this, we are proud to offer a variety of features and emergency services at our hospital.

Features of our emergency department and freestanding ERs

To ensure you get the high-quality care you deserve, we offer many special services and amenities in our ERs.

About our main hospital ER

We can treat any emergency in our main hospital ER that features:

  • 24/7 care and short wait times
  • A five-bed triage room to assess expectant mothers
  • Compassionate care for mental health emergencies
  • ERs staffed by board-certified physicians, nurses and clinical staff certified in emergency medicine and emergency nursing
  • Nationally certified stroke services
  • On-site laboratory testing and imaging services, including X-rays, ultrasounds and computerized tomography (CT) scans
  • Pediatric emergency care
  • The only state-recognized Level II Trauma Center in Clay County offering expert trauma care to patients with critical injuries and illnesses
About our freestanding ERs

We bring emergency care to the communities we serve. We have two freestanding ERs: Park West Emergency, located on 103rd Street just east of 295, and Normandy Park Emergency, located just east of the Lane Avenue and Normandy Boulevard intersection.

Our freestanding ERs offer:

  • 24/7 emergency care at newly opened and renovated facilities
  • Around-the-clock care from emergency-trained physicians and nurses
  • Fast, effective care for any type of serious illness or injury
  • On-site imaging and radiology services

Our emergency treatments and services

When it comes to emergency care, every second matters. Our emergency medicine physicians are dedicated to providing effective treatment as quickly as possible.

Heart attack care

Our ER offers fast and effective heart care from skilled cardiac specialists. When patients come to us with heart attack symptoms, we evaluate and treat them using advanced diagnostic services and lifesaving emergency interventions.

Also, our door-to-balloon times for heart attack treatment are below the national average. This means we can treat you faster, offering a greater chance of better outcomes after a heart attack.

Stroke care

Immediate stroke treatment is essential. The more time gone without treatment, the longer the brain is deprived of crucial blood flow and oxygen. Our multidisciplinary team is trained and experienced in providing fast, effective stroke care. Our staff uses advanced technology to diagnose and treat stroke rapidly and aggressively.

Trauma care

We are home to the only state-recognized Level II Trauma Center in Clay County. Our trauma specialists have the training and expertise needed to provide lifesaving care to patients with critical illnesses and injuries.

As a Level II Trauma Center, we deliver a high quality of care to patients with critical conditions. Our standards and performance are also regularly reviewed by the Florida Department of Health.

Pediatric emergency medicine

When children get injured or seriously ill, their families can trust our ERs to provide the best emergency care possible. Doctors in the HCA Florida Orange Park Hospital Pediatric Emergency Room understand that adult emergency care just isn't the same as children's emergency care.

Families who choose us can expect:
  • A kid–friendly atmosphere with bright and colorful décor
  • Minimal wait times
  • Pediatric emergency spaces, specifically designed for children

Our emergency room wait times

When it comes to emergency care, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the care you need, when you need it most.

Our wait times are updated every 30 minutes and are available on our website and digital screens on roadside billboards throughout the region.

To find out the wait times of the HCA Florida emergency room nearest to you, check the top of our website or text “ER” to 32222.

Note: Message and data rates may apply. Emergency room wait times are approximate and provided for informational purposes only.

When to go to the emergency room

We understand it can be hard to know what type of medical care you need, like whether you should go to the emergency room or wait for your doctor's office to open.

Conditions that may require emergency care

We want you to feel secure about your choice for care, which is why we've created a list of symptoms that may indicate you need to visit the emergency room:

  • Back pain, when it is unbearable or accompanied by fever, numbness, weakness, confusion, slurred speech, vision loss or loss of control over bladder or bowels
  • Broken bones, when the pain is severe or there is a visible deformity
  • Chest pain, when it is crushing or squeezing and accompanied by other heart attack symptoms, such as shortness of breath or nausea
  • Concussion, when you have lost consciousness, even briefly, or experience amnesia, vomiting, slurred speech or a seizure
  • Flu, when symptoms become severe, such as having trouble breathing, vomiting uncontrollably or becoming dehydrated
  • Side pain, when it is severe and occurs in the lower right stomach, side or back or is accompanied by fever, nausea, diarrhea or blood in the urine
  • Stomach pain, when accompanied by a hard or tender stomach, nausea, shortness of breath, fever or irregular heartbeat
  • Trouble breathing, when breathing stops, is noisy or high-pitched and comes with pain in the chest or severe shortness of breath

If you are unsure if your symptoms require an emergency room visit, you can speak to a nurse 24/7 by calling our Consult–A–Nurse® line.

What to expect at the emergency room

When you get to the emergency room, one of our triage nurses will assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.

We medically screen, evaluate and stabilize all patients — whether or not they have insurance or are able to pay.

Anyone who has severe, life-threatening illnesses or injuries will be treated first. Everyone else will be treated in the order they arrive.

Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the emergency room.

What to bring to the emergency room

When coming to the emergency room, we recommend you bring:

  • A list of medicines you currently take
  • A list of known allergies
  • Copies of results from recent medical tests, if available
  • Personal care preferences and restrictions
  • A responsible adult or phone number for someone to contact

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Orange Park Hospital Emergency Physician Dr. Jennifer Chapman shares the signs of sepsis and the importance of getting treatment quickly.

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