For patients at HCA Florida Orange Park Hospital
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida Orange Park Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
At HCA Florida Orange Park Hospital, we know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms and diagnostic tests and treatments.
Patient policies and procedures
HCA Florida Orange Park Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.
HCA Florida Orange Hospital provides many unique programs and services. Our patient care services provide both patients and families with quick, convenient emergency care, and the emotional, psychological and educational support they need.0
A hospital can be a place where patients and visitors may be under great stress. Because of this, HCA Florida Orange Hospital spends a great deal of time and effort to create an environment that is safe and comfortable for its patients, visitors and guests. There are many policies and procedures in place to ensure safety. Patients and visitors will still need to take some precautions to safeguard their own well-being. Some of these precautions include:
- You will come in contact with many different people who will ask you the same type of questions several times. Please be patient, this is done to provide safe and effective care to every patient who walks through our doors.
- Please bring any past medical records you may have.
- If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
- Ask what to expect while you or your loved one is in the hospital.
- If you have any questions for your doctor or nurse, write the questions down as you think of them, that way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
- We want you to understand everything we are doing for you or your loved one. If you did not understand the answer to your question, ask the person to explain the answer to you again until you understand.
- Please do not leave visiting children unattended.
- There are areas in the hospital that visitors cannot go into. Please read all signs in the area that you are in.
- You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
HCA Florida Orange Park Hospital respects the dignity and pride of each individual we serve. We comply with applicable Federal civil rights laws and do not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability or any other basis prohibited by federal, state or local law. Each individual shall be informed of the patient's rights and responsibilities in advance of administering or discontinuing patient care.
Patient safety and services
We are dedicated to providing a safe and secure environment to allow you the opportunity to recover quickly and comfortably. Our entire team is focused on enhancing your stay and offering you first-class medical care, state-of-the-art technology and attentive service.
During your time with us, you and your visitors can help ensure your safety and security by following a few simple guidelines:
- Report medical history – Please let our healthcare staff know of any past health issues, hospitalizations, or surgeries.
- Provide current medication list – Any medications, prescriptions, or alternative remedies you are currently taking should be reported to your medical team. Please consider all treatments, including over-the-counter drugs (aspirin, cold treatments, allergy pills), supplements (minerals, herbs, vitamins) or prescriptions (prescribed tablets, syrups, inhalers).
- Detail mobility and sensory challenges – If you currently experience any difficulties standing, walking, or transferring from your bed to a chair, please inform our healthcare staff immediately. In addition, all vision, hearing, taste, smell, or sense of touch difficulties should be reported.
- Request assistance – Often during the recovery process, strength and coordination can be diminished. Simple activities such as bathing, dressing, grooming, eating or getting out of bed may become more difficult than normal. We are here to help you and, when not in your room, are only a short distance away. Please use your call light (or, when in the bathroom, the emergency call system) whenever you need assistance. We will respond as quickly as possible but may be assisting another patient at the time. We appreciate your patience should there be any delay.
- Go slowly – If you choose to rise without assistance, please take it slow. Take a moment to acclimate yourself by sitting at the edge of your bed before standing up. Once walking, steady yourself by holding onto the bed or another supportive structure.
- Step carefully – When walking in your room, in the hall, or anywhere in the hospital, please wear low heeled slippers with non-slip soles. If you do not have this type of footwear, simply ask your caregiver for a pair of non-slip socks. In addition, avoid any wet areas and report a spill you see to any staff member so it can be cleaned up immediately.
- Keep important items close – For your convenience and safety, your healthcare team will attempt to keep your call light, phone, remote, and other important items within reach. Should a necessary item be outside your grasp and you require assistance, please contact us.
- Verify hand hygiene – To control the spread of infection, we encourage you to remind all hospital employees and visitors to wash their hands with the foam sanitizer (available in each room) or soap and water, prior to coming into contact with you.
We’re dedicated to your safety
To ensure your well-being during your recuperation, our hospital has established several systems, trainings, and precautions designed to keep you safe. You may notice the following measures employed at various times throughout your stay:
- Medication tracking – It is critical that the medications prescribed by your healthcare team are delivered to you in an accurate and timely manner. With our electronic medication administration records (eMAR) scanning system, your prescriptions are tracked and verified, crosschecked for known drug interactions and allergic reactions, and documented for reference by your physicians and caregivers.
- Intravenous drug monitoring – Orange Park Medical Center was one of the first Florida hospitals to utilize the SMART pump for intravenous medication delivery. This medical innovation reduces the opportunity for dosage errors, allowing you to receive the optimal amount of the prescriptions intended to speed your recovery.
- Bedrail use – For your protection, your hospital bed is equipped with side rails. These bedrails may be raised by your caregivers while you are resting, after you’ve completed surgery, or if you have taken certain medications. Unless special circumstances exist, at least one section is always lowered to allow you easy entry and exit from your bed. Should you require a section lowered or raised, please contact a nurse to operate this equipment and assist you with entering or exiting your bed.
- Safety drills – From time to time, practice sessions may be run to reinforce our hospital staff’s safety training. These drills allow our employees to sharpen their skills in simulated situations, thereby better preparing them to handle real-life emergencies. If a drill should occur, nothing will be required of you. In the unlikely case that there is an actual safety situation, your caregiver will assist you.
Sign language and oral interpreters, TTY/TDD, assistive listening devices and/or other auxiliary aids and services are available free of charge to patients and companions who need them for effective communication. For assistance, please contact any hospital personnel.
Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs.
Our nurses are here for you.
Our nurses and referral specialists are available to assist you with:
- Answering healthcare questions
- Finding a doctor and making an appointment
- Registering for classes and events
You can contact our nurses 24 hours a day by phone.
Plus Care Network
If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help.
Plus Care Network
Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Navigating the healthcare process
HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.
Patient-focused programs and services
HCA Florida Orange Park Hospital offers patient-focused programs and services designed to complement and act as an extension of your treatment plan.