Emergency care | HCA Florida Memorial Hospital

Emergency room (ER) in Jacksonville

You can find comprehensive emergency care at our family-friendly ER.

At HCA Florida Memorial Hospital, our emergency care providers are standing by 24/7 to deliver the care you need when you need it most. Our dedicated team has expertise in treating various injuries, including heart attacks, strokes and other major medical emergencies.

Expert advice, available 24/7

Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.

Call Us: (844) 706-8773

Related specialties

Learn more about our related specialties.

Trauma center

Our emergency department

Our team is committed to helping you find the proper care as quickly as possible.

Features of our ER

We offer several convenient amenities and safety features to help you feel as comfortable as possible in our care. Our ER features:

Advanced monitoring equipment
Comfortable treatment rooms
Separate entrances and waiting rooms for adults and children
Trauma resuscitation rooms

ER services we offer

By using leading-edge technology, we are able to provide a variety of emergency and behavioral health services, including:

Emergency physicians regulating body temperature during a stroke or major brain event
Medical staff processing cardiac test results and metabolic panels in minutes
Neurologists immediately assessing you during a neurological emergency
Psychiatrists quickly evaluating you during psychiatric emergencies

Heart attack treatment

Our emergency physicians provide prompt and compassionate heart attack treatment. Our team works quickly to diagnose your symptoms and restore proper blood flow to your heart.

Pediatric emergency care

Staffed by specially trained pediatric emergency physicians and nurses, our kid-friendly emergency department treats serious injuries and illnesses, including heart issues and respiratory infections.

Our facility features child-friendly artwork and special lighting to provide the most comfortable experience possible. We also provide:

A separate entrance and waiting room for pediatrics
Kid-friendly examination rooms
Large, private exam rooms equipped with touch-screen tablets
Pediatric resuscitation rooms to care for the critically ill
Specially designed pediatric equipment, including cardiac monitors and ventilators

Stroke treatment

We are recognized as a Primary Stroke Center by The Joint Commission. Our emergency medical staff work to quickly diagnose strokes and perform lifesaving care.

Trauma care

Our 24/7 Level II Trauma Center offers comprehensive care for critical injuries. Our dedicated multidisciplinary trauma team features:

Ear nose and throat (ENT) doctors
Neurosurgeons
Ophthalmologists
Oral and plastic surgeons
Orthopedic doctors
Radiologists
Surgeons

Frequently asked questions

To best help you, we have consolidated a list of answers to common questions we receive about our emergency care.

Are there other ER locations available?

We are proud to serve the Northeast Florida community with four convenient emergency room locations throughout the First Coast. In addition to our main emergency department, we provide the greater Jacksonville and St. Johns areas with emergency care for patients of all ages at these locations:

When should I visit the ER?

We understand it can be difficult to know whether you should go to the ER or wait for your doctor's office to open. However, we want you to feel secure about your choice for care.

There are a wide range of symptoms that may indicate you need to visit the ER, including:

Back pain
Broken bones
Chest pain
Concussion
Flu
Side pain
Stomach pain
Trouble breathing

If you are unsure if your symptoms require an emergency room visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse® team at (844) 706-8773.

What should I expect at the ER?

When you get to the ER, one of our triage nurses will medically screen, evaluate and stabilize you to assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.

If you have a severe, life-threatening illness or injury, you will be treated first. Otherwise, you will be treated in the order you arrive.

Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the ER.

After discharge, our emergency department staff will reach out to your primary care provider to ensure they are updated on your care.

What should I bring to the ER?

When coming to the ER, we recommend you bring:

A list of known allergies
A list of medicines you currently take
A responsible adult or phone number for someone to contact
Copies of results from recent medical tests, if available
Personal care preferences and restrictions

How do I stay updated on wait times in the ER?

When it comes to emergency services, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the support you need, when you need it most.

Our wait times are updated every 30 minutes and are available on our website.

To find out the wait times of the HCA Florida ER nearest to you, check the top of our website or text "ER" to 32222.

Note: Message and data rates may apply. ER wait times are approximate and provided for informational purposes only.

Are there other ER locations available?

When should I visit the ER?