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For visitors at HCA Florida Memorial Hospital

HCA Florida Memorial Hospital offers virtual tours, volunteer opportunities and other resources and amenities for our guests who are visiting our hospital in Jacksonville.

Visitor information

This information is designed to answer some of the most frequently asked questions of our visitors.

Visiting information / guidelines

Family and friends are encouraged to visit you at HCA Florida Memorial Hospital.

Access our hospital’s complete Visitation Policy and Procedure.

Visiting hours
  • Preferred general visiting hours are 6:00am to 8:00pm daily; visitation may be accommodated after hours at a patient’s request.
  • Some specialized units may have other set visitation hours and may limit the number of visitors. You may call the nursing station for more information prior to visiting:

Children visiting a patient

Visitors under 12 years of age are discouraged from visiting. Exceptions may be made based on extenuating circumstances.

  • Authorized visitors under the age of 12 must be continuously supervised by an adult visitor.
Community outbreaks / pandemics:
  • Visiting may be limited or restricted during a pandemic or other outbreaks in our community based on immediate public health requirements
  • When visitation is permitted, clinical staff will communicate with visitors regarding prevention of infection when visiting
  • Visitors are expected to conform to posted infection control precautions which may include:
    • Visitor screening
    • Personal protective equipment
    • Visitation restrictions related to patient isolation precautions
Parking and valet service

There is ample visitor and patient parking HCA Florida Memorial Hospital including:

  • Complimentary valet parking service is available at the main lobby entrance on University Boulevard.
  • Valet parking is free.
  • Complimentary valet parking service is available at the Heart Center entrance.
  • Valet parking is free.
  • Complimentary parking garage on University Boulevard.
  • Complimentary parking lot in front of the Memorial Office Building on University Boulevard and Harvin Road.
Restaurants and vending machines

The cafeteria is located on the first floor of the main hospital. Monday through Sunday, it features hot entrees, cold items, sandwiches, desserts, salads and beverages from:

  • Breakfast from 6:00am to 10:00am
  • Full grill and hot line from 11:00am to 2:00pm
  • Grill service only from 2:00pm to 4:00pm
  • Dinner from 4:30pm to 8:00pm

Vending machines are located in the emergency room, cafeteria and critical care. These areas may be accessed at all times.

Starbucks is located in the West Tower Lobby, the coffee kiosk serves flavored coffees, lattes and pastries Monday through Friday from 7:00am to 3:00pm.

Gift shop

The gift shop is open six days a week. In addition to the traditional gift shop items such as reading materials, candy, flowers, etc., the shop also offers long distance calling cards, loungewear, jewelry, and many other quality gift items. The gift shop is open:

  • Monday through Friday from 9:00am — 6:45pm
  • Saturday from 10:00am — 3:45pm
  • Closed Sunday
Information desk

If your visitors need assistance with directions or visitation information our information desk is located in the main lobby.

Overnight accommodations/lodging

A variety of hotels are in close proximity to HCA Florida Memorial Hospital. Some offer special rates and/or shuttle service for family members of patients staying at the hospital. When making a reservation, inform them that you have a family member staying at our facility. Should you need assistance, contact the Public Relations Department.

Please select the link below for specialized hotel rates and locations, attraction deals and reservations hotline.

Jacksonville Health Center

You may also call a live representative at (888) 878-9646.

Patient surgery text updates

To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.

To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.

Volunteer opportunities

Volunteers are an integral part of the hospital experience for our patients and visitors.

Volunteering at our hospital

HCA Florida Memorial Hospital offers volunteer opportunities to people to contribute their time to improve the quality of services offered to our patients and their family members. If you are motivated to donate your time and talents and want to give back to your community, we invite you to join the dedicated group of volunteers at our hospital.

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