Skip to Content

For patients at HCA Florida JFK Hospital

Our hospital provides patients with a range of information regarding obtaining medical records, online bill pay, financial resources and contact information.

Preregister for an appointment

At HCA Florida JFK Hospital, we know your time is valuable. That’s why we offer convenient online preregistration for services such as surgical procedures, mammograms, diagnostic tests and treatments.

HCAH_H_ForPatients_Preregistration.jpg

Patient policies and procedures

HCA Florida JFK Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.

Patient information

HCA Florida JFK Hospital provides many unique programs and services. Our patient care services provide both patients and families with quick, convenient emergency care as well as the emotional, psychological, and educational support they need.

A hospital can be a place where patients and visitors may be under great stress. That's why we've put many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.

  • Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
  • If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
  • If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
  • Please do not leave visiting children unattended.
  • There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
  • You may hear what is called a "code" over the speakers. If you need to do anything special, your nurse will inform you.
  • You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.

Pay bill online

At HCA Florida JFK Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.

Pay your bill online 

Contact us

Questions regarding a bill from HCA Florida JFK Hospital should be directed to the Patient Financial Services Department at (561) 548-3620, ext. 83620.

Billing information

Upon discharge from HCA Florida JFK Hospital, the Patient Financial Services Department will generate a hospital bill. Please be aware that this department bills for HCA Florida JFK Hospital charges only.

The bill will not include charges from the attending and consulting physicians, surgeons, radiologists, anesthesiologists, pathologists or emergency room physicians. These fees are billed separately.

Questions regarding other medical professional fees should be directed to the following:

Financial and insurance information

HCA Florida JFK Hospital will act as a billing agent for the patient for assigned insurance benefits. However, we cannot assume responsibility for unpaid balances. The patient is responsible for all balances and charges that are not covered by an insurance provider.

As a service to you, our patient, your insurance provider will be billed by our business office. Your insurance company will be given approximately 45 days to pay their portion of your bill. Therefore, to ensure that your bill is paid promptly, please process any claim forms or other information that your insurance company requires as soon as possible. If you have any questions, please call (561) 548-3620.

Encryption security

This service is executed using a 128-bit encryption security, the most secure data transmission available. If your browser does not support 128-bit encryption, you will be prompted for an upgrade.

Consult-A-Nurse®

Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs.  

Our nurses are here for you.

Our nurses and referral specialists are available to assist you with:

  • Answering healthcare questions
  • Finding a doctor and making an appointment
  • Registering for classes and events

You can contact our nurses 24/7 by phone.

HCAH_H_ForPatients_ConsultANurse.jpg

Plus Care Network

If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help.

If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help. Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.
 
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.

Learn More About The Plus Care Network 

Medicare open enrollment

Is Your Hospital in Network with Medicare Plan? HCA Florid JFK North Hospital is!

Ongoing care and support

We offer a wide variety of support groups to ensure you and your family get the continuing physical, social and emotional support you need.
HCAH_H_ForPatients_MedicareOpenEnrollment.jpg

Navigating the healthcare process

HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process. 

HCAH_H_ForPatients_PatientFinancialResources.jpg
Patient financial resources
We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
HCAH_H_ForPatients_MedicalRecords.jpg
Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
HCAH_H_ForPatients_PatientRightsAndResponsibilities.jpg
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights and responsibilities in advance of administering or discontinuing patient care.

Patient-focused programs and services

Our hospital offers patient-focused programs and services designed to complement and act as an extension of your treatment plan.

Surgery education for patients

To guide and prepare patients for upcoming procedures, our hospital offers surgery education for patients.

Clinical studies and research

Our hospital offers patients the latest treatments and medical approaches through our clinical trials, studies and research programs. 

The Healthy Living Blog

Fresh knowledge and insights in and around healthcare industry.

Your child has a concussion. Now what? 

August 03, 2022
What you need to know about recognizing telltale signs, knowing when to seek medical help and following the necessary steps to ensure a safe and effective recovery.

Heat-related illnesses explained: Symptoms and prevention 

August 01, 2022
Tayla Holman
While it can be easy to lose track of time when you're enjoying yourself, it's important to be aware of heat-related illnesses and take precautions to avoid them.
Image depicting the MyHealthONE application and the different features that are available within the app.
MyHealthONE Logo

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records - lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an Account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® Or Google Play

Download on the App StoreGet it on Google Play