For patients at HCA Florida St. Petersburg Hospital
Our hospital is committed to offering patients the best experience possible by providing information regarding medical records and financial resources.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida St. Petersburg Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
At HCA Florida St. Petersburg Hospital, we know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms and diagnostic tests and treatments.
HCA Florida St. Petersburg Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and by preparing them for procedures with guidelines.
Preparing for your hospital stay
Before your hospital admission
- Your doctor’s office staff will help get approval from your insurance provider. (Some plans require pre-approval.) Ask your insurance provider about costs for which you will be responsible.
- Hospital staff will review your health history.
- Your nursing needs, anesthesia needs (if having surgery) and other care will be planned.
- Appointments will be made for any needed preoperative diagnostic tests.
- Use this time to ask any questions you may have, including questions about available payment plans.
- Arrange to have a family member or friend pick you up and bring you home the day you will be discharged. (If you need help with transportation, please ask us how we can help.)
6500 38th Ave. North
St. Petersburg, FL 33710
Tel: (727) 341-4808
The night before your surgery
- If you are having surgery, please make sure not to eat or drink anything (even water) after midnight before your surgery.
- Your doctor may give you additional instructions.
What to bring and what to leave at home
- Valuables such as jewelry, money, credit cards, etc. The hospital will not assume responsibility for valuables brought into the facility.
- Electrical appliances. (If you have a specific need, please talk with your nurse.)
- You may bring your glasses, dentures, hearing aids, etc., but St. Petersburg General Hospital cannot be responsible for breakage or loss of items kept in your room.
How to get the best healthcare
Have a living will (advance directive).
- Let your loved ones know in advance what decisions to make on your behalf, in the event you are suddenly unable to do so.
- Make sure your healthcare surrogate has a copy of your Living Will, understands your wishes, and agrees to follow your wishes.
- It is also a good idea to have an alternative healthcare surrogate.
- Be involved in your healthcare.
- Know what is being recommended by your physician(s) and why it is best for you.
- Know your rights and responsibilities.
- Why is the test or treatment needed?
- How will it help my condition?
- Is it covered by my insurance?
- What costs will I be responsible for?
- When will I get the results?
- What medications am I being given and why?
- What medication interactions and reactions should I look for?
- What foods should I avoid with these medications?
- Ask your healthcare provider to repeat key points.
- Have a friend or relative listen with you. Two pairs of ears are better than one.
- Make sure your health care providers know what medications you take.
- Have someone speak up on your behalf.
- Be comforted by having someone support you.
During your stay
- Your doctor will visit you as much as needed based on your condition and recovery.
- Our nurses will make sure you receive the care your doctor orders.
- If you have concerns about the care you receive or actions of our staff, please contact the unit clinical manager or director. Their pictures and contact information are posted in patient rooms.
- If you are at risk for falling, please be sure to follow instructions to keep you safe.
- Each person who cares for you will wear an identification badge.
- We are committed to maintaining your privacy and confidentiality.
Discharge from the hospital
Our case management team assists with arrangements for your discharge from the hospital, including:
- Any necessary home assistance from a visiting nurse
- Medical equipment or supplies
- Short-term nursing facility placement, if necessary
LGBTQ resources and policies
HCA Florida St. Petersburg Hospital is proud to serve the lesbian, gay, bisexual, transgender, queer and/or questioning (LGBTQ) community. We believe that everyone should receive the same level of excellent care no matter what race, religion or sexual orientation they are.
Since 2013, we have been Healthcare Equality Index (HEI) leaders in LGBTQ healthcare equality. The HEI evaluates healthcare facilities' policies and practices related to the equity and inclusion of their LGBTQ patients, visitors and employees.
HCA Florida St. Petersburg Hospital creates an inclusive environment that includes:
- Trained employees to treat LGBTQ patients
- Human immunodeficiency virus (HIV) care and services provided in our inpatient care setting
- Brochures to help educate the community on LGBTQ issues
- Partnership with the American Heart Association, including the Tampa Bay Heart Walk
- Partnership with the American Cancer Society, including the Making Strides against Breast Cancer Walk and the Relay for Life Walk
- Offering community education on LGBTQ issues
- Sponsorship of the Annual St. Pete Pride Parade and Street Festival
Get more information on HEI leaders in past reports about LGBTQ Healthcare Equality.
More information on LGBTQ health education
- Cancer Facts for Gay and Bisexual Men
- Cancer Facts for Lesbians
- GLMA (Health Professionals Advancing LGBT Equality)
- HIV/AIDS Resource Guide
- LGBTQ Health Education
- Tobacco and the LGBT Community
iTriage puts you at the center of your healthcare, so you can make confident decisions that are right for you.
Nursing homes near the hospital
Pay bill online
Our nurses are here for you.
Our nurses and referral specialists are available to assist you with:
- Answering healthcare questions
- Finding a doctor and making an appointment
- Registering for classes and events
You can contact our nurses 24/7 by phone.
Plus Care Network
If your doctor recommends additional care to aid in your recovery after leaving the hospital, we can help.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
At HCA Florida St. Petersburg Hospital, we all listen to the “voice” of patients and family members because better understanding the patient perception is a critical step to creating the finest patient experience achievable.
HCAHPS and our director of patient experience
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national standardized publicly reported survey that measures our patient perception of their hospital experience on topics that are important to consumers.
Topics covered by the survey include:
- Discharge instructions
- How well our nurses and physicians communicate with patients
- Medication explanations
- Pain management
- Response times to patient needs
The results of the survey convey how well we are meeting the needs and expectations of the patient population.
At HCA Florida St. Petersburg Hospital, we all listen to the “voice” of patients and family members. Better understanding the patient perception is a critical step to creating the finest patient experience achievable.
At St. Petersburg General Hospital, we are committed to delivering excellent quality of care. We have expanded our patient care team to include a director of patient experience and established a patient advisory council. Our commitment is to optimize our guest’s experience by interpreting their needs and expectations.
Our patients and families input gives us the ability to better understand their perceptions which allows us to re-evaluate our patient care processes thereby creating the optimal patient care experience. Quality only happens when we care enough to give our very best, all the time, every time.
Our patient advisory council
Have you ever received a service that you were so pleased with that you wanted to be involved? Or maybe your expectations had not been met. HCA Florida St. Petersburg Hospital is committed to improving our patient experience. In order to serve you better, we have established a team of interested patients and/or family members that are ready to help us make a difference. On a monthly basis, our patient advisory council meets and expresses their opinions and feelings on new initiatives suggested by caregivers. With their input, we continuously improve upon our care, processes and practices.
Council member requirements:
- Must be comfortable expressing opinions and feelings
- Must be over 18 years old
- Must commit to at least a one-year term and a minimum of eight meetings
- Must have been a patient or had a family member hospitalized within the last 24 months
Navigating the healthcare process
HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.
Patient-focused programs and services
HCA Florida St. Petersburg Hospital offers patient-focused programs and services designed to complement and act as an extension of your treatment plan.
Participating insurance list
The DAISY Award
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MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records - lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more