For patients at HCA Florida St. Petersburg Hospital
Our hospital is committed to offering patients the best experience possible by providing information regarding medical records and financial resources.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida St. Petersburg Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida St. Petersburg Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
Patient information
HCA Florida St. Petersburg Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and by preparing them for procedures with guidelines.
Preparing for your hospital stay
We hope that the following guidelines prepare you for your hospital stay.
Before your hospital admission
Before you even enter the hospital, a number of preparations will be made via phone, including:
- Your doctor’s office staff will help get approval from your insurance provider. (Some plans require pre-approval.) Ask your insurance provider about costs for which you will be responsible.
- Hospital staff will review your health history.
- Your nursing needs, anesthesia needs (if having surgery) and other care will be planned.
- Appointments will be made for any needed preoperative diagnostic tests.
- Use this time to ask any questions you may have, including questions about available payment plans.
- Arrange to have a family member or friend pick you up and bring you home the day you will be discharged. (If you need help with transportation, please ask us how we can help.)
Pre-admissions
6500 38th Ave. North
St. Petersburg, FL 33710
Tel: (727) 341-4808
The night before your surgery
- If you are having surgery, please make sure not to eat or drink anything (even water) after midnight before your surgery.
- Your doctor may give you additional instructions.
What to bring and what to leave at home
- Valuables such as jewelry, money, credit cards, etc. The hospital will not assume responsibility for valuables brought into the facility.
- Electrical appliances. (If you have a specific need, please talk with your nurse.)
- You may bring your glasses, dentures, hearing aids, etc., but St. Petersburg General Hospital cannot be responsible for breakage or loss of items kept in your room.
How to get the best healthcare
Have a living will (advance directive).
- Let your loved ones know in advance what decisions to make on your behalf, in the event you are suddenly unable to do so.
- Make sure your healthcare surrogate has a copy of your Living Will, understands your wishes, and agrees to follow your wishes.
- It is also a good idea to have an alternative healthcare surrogate.
- Be involved in your healthcare.
- Know what is being recommended by your physician(s) and why it is best for you.
- Know your rights and responsibilities.
- Why is the test or treatment needed?
- How will it help my condition?
- Is it covered by my insurance?
- What costs will I be responsible for?
- When will I get the results?
- What medications am I being given and why?
- What medication interactions and reactions should I look for?
- What foods should I avoid with these medications?
- Ask your healthcare provider to repeat key points.
- Have a friend or relative listen with you. Two pairs of ears are better than one.
- Make sure your health care providers know what medications you take.
- Have someone speak up on your behalf.
- Be comforted by having someone support you.
During your stay
We are committed to providing the very best care during your stay.
- Your doctor will visit you as much as needed based on your condition and recovery.
- Our nurses will make sure you receive the care your doctor orders.
- If you have concerns about the care you receive or actions of our staff, please contact the unit clinical manager or director. Their pictures and contact information are posted in patient rooms.
- If you are at risk for falling, please be sure to follow instructions to keep you safe.
- Each person who cares for you will wear an identification badge.
- We are committed to maintaining your privacy and confidentiality.
Discharge from the hospital
Our case management team assists with arrangements for your discharge from the hospital, including:
- Any necessary home assistance from a visiting nurse
- Medical equipment or supplies
- Short-term nursing facility placement, if necessary
iTriage services
iTriage is a healthcare app that lets you quickly and easily take action everyday. It helps you find medical answers in real-life language, locate care options, connect with doctors and maintain your own health information all in one safe place.
iTriage puts you at the center of your healthcare, so you can make confident decisions that are right for you.
iTriage puts you at the center of your healthcare, so you can make confident decisions that are right for you.
Nursing homes near the hospital
HCA Florida St. Petersburg Hospital is proud to provide a list of assisted living and nursing homes in the St. Petersburg, Florida region.
Assisted living and nursing homes Pay bill online
At HCA Florida St. Petersburg Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.
Pay your bill onlinePlus Care Network
If your doctor recommends additional care to aid in your recovery after leaving the hospital, we can help.
Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Navigating the healthcare process
HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.
Patient financial resources
We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their patient rights and responsibilities in advance of administering or discontinuing patient care.
Patient-focused programs and services
HCA Florida St. Petersburg Hospital offers patient-focused programs and services designed to complement and act as an extension of your treatment plan.
Participating insurance list
HCA Florida St. Petersburg Hospital accepts all forms of United States, Canadian, and other foreign government insurance. We also accept Medicare, Medicaid, Champus, Workers Compensation and ALL forms of Commercial Insurance.
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Florida St. Petersburg Hospital nurse deserving of this award.
