For patients at HCA North Florida Hospital
Our hospital is committed to offering patients a range of information and resources, including medical records, financial resources and contact information.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida North Florida Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
At HCA Florida North Florida Hospital, we know your time is valuable. That's why we offer convenient online registration for services such as surgical procedures, mammograms and diagnostic tests and treatments.
Patient policies and procedures
HCA Florida North Florida Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.
Directions to our main hospital and emergency room
From Interstate-75: Take exit 387 to Newberry Road (State Road 26). Head east on Newberry Road and turn at the left light at NW 66th Street. The main entrance to the hospital will be located immediately on your right. The Emergency Department will be located just past the main entrance on your right.
From Highway 441: Turn west onto University Avenue (Newberry Road, State Road 26). Proceed for approximately four miles and remain in the right lane. Turn right at the light at NW 66th Street. The main entrance to the hospital will be located immediately on your right. The Emergency Department will be located just past the main entrance on your right.
Patient and visitor parking
- Patients and visitors may park in any one of four parking garages located on our campus:
- P1 Garage — Located on 66th Street right by the Emergency Department and main entrance to the hospital
- P2 Garage — Just south of the Cancer Center
- P3 Garage — Adjacent to the Medical Arts Building on the east side of the campus
- P4 Garage — Located across from The Physicians’ Specialty Tower/Women’s Center and diagonal to the Duck Pond.
- Patients and visitors may park in any surface parking on campus that does not require gate access and that does not have signage reserving that parking for specific users.
- Accessible parking is available in each of the garages.
- Accessible parking is also available in the surface parking lot just outside of the Physician’s Specialty Tower entrance.
- Patients and visitors may request a ride from any parking area. This service is available Monday through Friday, between 8:00am and 4:00pm. Call security to request a ride at (352) 333-4822
Preparing for surgery
If you are scheduled for surgery at our hospital, we will be with you every step of the way. Our team is dedicated to ensuring you have the education and tools necessary to aid in a healthy, safe and speedy recovery.
We understand the importance of friends and family being able to visit patients. We also know that the patients need a substantial amount of rest in order to get better. Therefore, in general, visitor hours are from 5:30am to 8:00pm. Please review our most-up-to-date visitor policy before visiting a loved one at our hospital.
Our cafeteria is located on the first level of the main hospital by the Gift Shop. We serve breakfast, lunch and dinner daily. Grab a bite to eat during these hours:
6:30am – 9:30am
10:00am – 4:00pm
4:30pm – 7:00pm
For our veterans
Thank you for your service to our country – we appreciate and highly regard the sacrifices you have made, and we are here for you.
We participate in the authorized Optum VA Community Care program under the Mission Act. As an Optum provider, we invite you to visit us for your healthcare needs when timely access to specific VA services may not be available.
We are a fully-accredited healthcare facility with more than 2,700 employees and more than 480 medical providers. We are a 510-bed, acute-care hospital that offers 24/7 Emergency Services at four locations in North Central Florida: our main campus, West End, Millhopper and Starke. Our HCA Florida North Florida Hospital Starke Emergency location offers the renowned, high-quality care we provide in Gainesville to those in Starke and Bradford County. Starke Emergency also provides mammography, outpatient radiology, outpatient laboratory and occupational health services to community providers in Bradford County and surrounding communities.
Recently, HCA Healthcare was recognized by Military Times as one of the country's best employers for veterans based on the organization’s military-connected employment programs, benefits and support efforts. The Military Times’ Best for Vets: Employers ranking is a highly-respected analysis of efforts to connect with veterans – internally and externally. We are proud to currently employ 89 veterans in our community. It is truly an honor to work with individuals who have served our country and are now committed to serving our community through their various roles at our hospital.
Please refer to the specialties section of our website to see the services we can offer you. Thank you for your service, and it is our pleasure to care for you.
Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs.
Our nurses are here for you.
Our nurses and referral specialists are available to assist you with:
- Answering healthcare questions
- Finding a doctor and making an appointment
- Registering for classes and events
You can contact our nurses 24 hours a day by phone.
Plus Care Network
If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help.
Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Navigating the healthcare process
HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.
Patient-focused programs and services
HCA Florida North Florida Hospital offers patient-focused programs and services designed to complement and act as an extension of your treatment plan.
The DAISY Award
The BEE Award
The Healthy Living Blog
Fresh knowledge and insights in and around healthcare industry.
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records - lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more