For patients at HCA Florida Osceola Hospital
Our hospital is committed to offering patients a range of information, including medical records, financial resources and other resources.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida Osceola Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
At HCA Florida Osceola Hospital, we know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms and diagnostic tests and treatments.
Patient policies and procedures
HCA Florida Osceola Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.
A hospital can be a place where patients and visitors may experience a wide range of emotions. We make it our priority to keep you all safe and comfortable, and our policies and procedures are designed to do just that. Some things to know are:
- You will come in contact with many different people who will ask you the same type of questions several times. Please be patient, this is done to provide safe and effective care to every patient who walks through our doors.
- Please bring any past medical records you may have.
- If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
- Ask what to expect while you or your loved one is in the hospital.
- If you have any questions for your doctor or nurse, write the questions down as you think of them so you do not forget them. When your doctor or nurse comes to see you refer to your list of questions.
- We want you to understand everything that we are doing for you or your loved one. If you did not understand the answer to your question, ask the person to explain the answer to you again until you understand.
- Please do not leave visiting children unattended.
- There are areas in the hospital that visitors cannot go into. Please read all signs in the area that you are in.
- You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
The DAISY Award
Created in memory of J. Patrick Barnes, the Barnes Family created The DAISY Award to say thank you to nurses everywhere. HCA Florida Osceola Hospital is happy to honor our nurses by participating in this international award.
Osceola Hospital is making sure to take extra precautions to keep you safe. Learn more about the Universal Protection Plan at Osceola Hospital.
Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs.
Our nurses are here for you.
Our nurses and referral specialists are available to assist you with:
- Answering healthcare questions
- Finding a doctor and making an appointment
- Registering for classes and events
You can contact our nurses 24 hours a day by phone.
Plus Care Network
If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help.
Through our Plus Care Network, we have developed a network of agencies that meet our standards and can provide the help you need.
It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Navigating the healthcare process
HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.
The Healthy Living Blog
Fresh knowledge and insights in and around healthcare industry.
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records - lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more