For patients at HCA Florida Lake Monroe Hospital
We offer our patients convenient amenities and resources, such as educational classes, online bill pay, a personal health portal and more.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida Lake Monroe Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
We understand your time is valuable. That's why we offer convenient online registration for services such as surgical procedures, mammograms and diagnostic tests.
Patient policies and procedures
HCA Florida Lake Monroe Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.
Your admission to the hospital
During the admission process, it is necessary to obtain vital information regarding you, the patient. Your cooperation in supplying this information is appreciated. Patients should bring with them a picture ID, all insurance identification cards, policy numbers or referrals. Much of the data requested during this process is of a very personal nature; however, it is required by state and federal law and will be held in strict confidence.
What to bring for your hospital stay
Only personal items such as cosmetics, nightgown or pajamas, robes and slippers should be brought to the hospital upon admission. No valuables, please.
At the time of your admission, the identification band will be attached to your wrist by nursing personnel. It is imperative that this band not be removed during your stay. This band contains a barcode that identifies you for all those who care for you and is a safeguard used to assist with safe medication administration.
It is very important for our healthcare team to know which medications you are currently taking at home. You may bring your medications in with you so that accurate names and dosages can be obtained or you may bring a list of names, dosages and time last taken with you. Medications, however, should not be left at the hospital. A family member should take the medications home or our pharmacy can keep the medications for you until you are discharged.
Please do not take any medication other than what your nurse gives you unless instructed otherwise. If you feel you need a medication that you are not being given, let the nurse know. She will contact your personal physician for an order. Prescriptions given to you by your physician at time of discharge cannot be filled by our pharmacy.
Consent forms are required for treatment or surgical operations and must be signed by the patient (or legal guardian) prior to commencement of any procedure. If you do not understand any of the forms used, please question the personnel presenting the form to you for signature. The option is yours, but if you refuse a particular treatment you will be asked to sign additional papers to state your desires.
Depending upon the type of insurance and your policy, hospital benefits can vary. We will do our best to ensure you derive all the benefits to which you are entitled under your policy. Your hospitalization policy is a contract between you and your insurance company. The hospital has no control over the provisions, coverage or benefits.
Our hospital personnel will help you in expediting your claim, but please remember that you are ultimately responsible for your account. If your insurance requires pre-certification or a referral form before you receive service at the hospital, you or your primary care physician must make the required arrangements before registration.
Patients should call our registration number toll-free at (888) 616-5726 prior to admission and provide the necessary information for verification of insurance coverage. The insurance benefits are to be assigned to the hospital. We will accept insurance only if we can verify that your policy is in force and that the benefits are assignable to the hospital. If your insurance cannot be verified by the time you leave the hospital, you will be personally responsible for the payment of the full hospital bill at the time of discharge.
Deposits are required at the time of service for accounts in which the estimated insurance benefits will not completely cover the charges. Items such as deductibles and your co-insurance portion will be considered as deposits due at the time of service. For patients without insurance, payment of the estimated hospital bill is due at the time of your discharge, less the deposit made at the time of service.
If there are financial difficulties which make full payment at discharge impossible, you should request to see a financial counselor so that together you can arrange an equitable alternative for payment. Payment may also be made with Visa, MasterCard, American Express or Discover. Please call (407) 321-4500 ext. 35229 Monday through Thursday and (407) 321-4500 ext. 35234 Friday through Monday for more information.
Please remember that the services provided by your physicians are not a part of your hospital bill. Physicians such as consulting physicians, anesthesiologists, radiologists or emergency room physicians will bill separately for the services they provide to you.
Patient and family education
We understand that being in the hospital may be an unsettling experience, and we want to help you as much as we can. Health education is important in helping you make decisions about your healthcare and health lifestyle. While you are a patient, you and your family will be provided with information about your care to be used both during your stay and after you are discharged. We want you to be as informed as possible. To help you do your part, we strongly recommend the following:
- Please provide complete and accurate information about your health history.
- If something is not perfectly clear, please do not hesitate to ask for an explanation.
- Please follow the treatment plan prescribed by our physician(s), knowing the consequences of not doing so may have a negative impact on your health. Our staff wants you to understand your treatment plan and to be able to maintain your health after you are discharged. We have qualified professionals who will teach you about such issues as nutrition, food and drug interactions, exercise and rehabilitation, pain management, medication management and other topics regarding your health and options.
- Please write down questions and concerns as you think of them. This will enable you to remember and discuss them with your caregivers.
Consult-A-Nurse® is a free service we offer to help our patients with a variety of healthcare-related needs.
Speak to a nurse 24/7
Our nurses and referral specialists are available to assist you with:
- Answering healthcare questions
- Finding a doctor and making an appointment
- Registering for classes and events
You can contact our nurses 24 hours a day by phone.
Classes and events
We offer educational classes and events that cover a range of health-related topics.
We believe education is one of the best ways to safeguard your health. That's why we are pleased to offer a variety of educational seminars at our hospital. Each class is taught by a highly experienced professional who covers the topic thoroughly and answers any questions you may have.
Occupational health care
Through our hospital's Company Care program, we provide wellness and safety services to keep our community's workforce healthy.
Our Company Care program
Company Care provides a full range of occupational health services to employers in both the private and public sectors. From preemployment screenings to worker's compensation case management, we tailor our programs to meet the the specific needs of businesses in various industries. This allows us to provide the complete support each business and its employees need.
Navigating the healthcare process
HCA Florida Healthcare hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.