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For patients at HCA Florida South Shore Hospital

Our hospital is committed to offering patients the best experience possible by providing information regarding medical records and financial resources.

Online registration

At HCA Florida South Shore Hospital, we know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms and diagnostic tests and treatments.


Patient information

HCA Florida South Shore Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.

Advance directives

If you have a Living Will, please bring a copy with you to every hospital inpatient and outpatient visit. If you do not have a Living Will but would like one, please speak with the Admitting Office upon registration.


HCA Florida South Shore Hospital wants to be your hospital of choice. If you have questions or concerns during your hospital stay, please call our Administrative Department at (813) 634-0106.

Insurance information

Please bring your insurance card when you are admitted. We will make a copy of your card so we can bill your insurer directly for your covered benefits. Your co-payments are expected at this time. It is important that you understand what your insurance covers and where you can go for care.

Many insurance plans require pre-certification before admission. To avoid reduced benefits, call your insurance company to verify your coverage and make sure your authorizations are in order. If you have any financial questions, please call our financial counselors at (813) 634-0173 or (813) 634-3301, ext. 1033, weekdays from 8:30am to 5:00pm.

Outpatient testing

Make sure your doctor has called the hospital to order your procedure. Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing.

Medical records

We are committed to maintaining the privacy and confidentiality of all patient records. If you need a copy of your medical record, please call (813) 634-0167. We are pleased to serve your medical record requests.

Preparing for surgery

We've compiled a set of guidelines to help prepare you for surgery. This page has information for both inpatient and outpatient procedures.
Preparing for your surgery 

Privacy password

At admission, every patient is given a confidential password. Patients are told to share it with people they want to receive their confidential patient health information. Nurses and staff can provide information about the patient’s health ONLY to people who know the password. This password is only for verbal communication regarding treatment or payment during this hospital stay. It will not be honored once the patient is discharged.


Leave unnecessary valuables at home. Be prepared to pay your co-payments and deductibles, but do not bring large amounts of cash with you. We cannot be responsible for the loss or breakage of personal items brought into the hospital.

Pay bill online

At HCA Florida South Shore Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.
Pay your bill online 


Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs.

Our nurses are here for you.

  • Answering healthcare questions
  • Finding a doctor and making an appointment
  • Registering for classes and events

You can contact our nurses 24/7 by phone.


Accounting of Disclosures policy

HCA Florida South Shore Hospital provides an Accounting of Disclosures policy as approved by our Ethics and Compliance Policy Committee.

The purpose of our Accounting of Disclosures policy is to ensure that each Company-affiliated facility, and their respective departments, understands the requirement to populate and provide an Accounting of Disclosures of Protected Health Information to all patients as required by the Health Insurance Portability and Accountability Act (HIPAA), Standards for Privacy of Individually Identifiable Health Information (Privacy Standards), 45 CFR Parts 160 and 164, the Health Information Technology for Economic and Clinical Health Act (HITECH) component of the American Recovery and Reinvestment Act of 2009 (ARRA), and any and all other Federal regulations and interpretive guidelines promulgated thereunder.

Company-affiliated facilities include, but are not limited to, hospitals, ambulatory surgery centers, imaging and oncology centers, physician practices, shared services centers and each entities' respective departments.
Review our Accounting of Disclosures policy 

Navigating the healthcare process

HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.

Patient financial resources
We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their patient rights and responsibilities in advance of administering or discontinuing patient care.

Thrive Blog

Read our blogs to learn about preventive care and ways you can lead a healthier lifestyle.

Reducing your risk for colorectal cancer with preventive screenings 

March 08, 2023
Learn about colorectal cancer and the importance of preventive screenings.

5 St. Patrick's Day recipes to try this year 

March 06, 2023
Bana Jobe
This year, celebrate St. Patrick's Day with healthy, Irish-inspired recipes. Browse our curated, delicious options.
Image depicting the MyHealthONE application and the different features that are available within the app.
MyHealthONE Logo

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records - lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® or Google Play

Download on the App StoreGet it on Google Play