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Emergency care

Emergency care is the treatment of emergent medical conditions. It is generally performed in an emergency room, but can also refer to treatment in an ambulance. Emergency medicine physicians may treat patients with injuries or infections, in addition to life-threatening conditions.

HCAH_Specialty_EmergencyCare_TraumaCenter

Emergency room (ER) in Poinciana

At HCA Florida Poinciana Hospital, our emergency room offers patients in the Greater Kissimmee area a range of emergency care services.

When emergencies occur, immediate medical care is essential. We are proud to provide convenient, fast emergency care for patients in Osceola and Polk counties. We offer short wait times and a welcoming environment for patients of all ages. Our emergency room staff treats heart attacks, strokes, fractures and other medical conditions.

If you think someone is experiencing a medical emergency, call 911 immediately.

Our emergency room

Our emergency medicine doctors and nurses are on standby 24/7 to provide you with the emergency care you need.

What our ER provides

When emergencies occur, immediate medical care is essential. That's why we are proud to provide convenient emergency care for patients of all ages.

Our emergency room features the following:

  • 24-hour care
  • 31 fully monitored treatment rooms
  • A beautifully designed emergency room with a welcoming atmosphere
  • An intensive care unit with six private beds
  • Advanced emergency heart care and stroke treatment
  • Board-certified emergency doctors
  • Experienced staff members
  • Kid-friendly emergency care
  • Registered nurses
Emergency conditions we treat
  • Dehydration
  • Diabetic emergencies
  • Difficulty breathing and respiratory failure
  • Fractures
  • Head injuries
  • Heart attacks
  • High or persistent fevers
  • Seizures
  • Sepsis
  • Severe allergic reactions
  • Severe infections
  • Severe pain
  • Strokes
Triage system

When patients arrive at our emergency room, they are triaged. This means that patients with severe injuries or serious conditions are seen before patients with less serious conditions.

Our emergency room wait times

When it comes to emergency care, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the care you need, when you need it most.

Our wait times are updated every 30 minutes and are available on our website and digital screens on roadside billboards throughout the region.

To find out the wait times of the HCA Florida emergency room nearest to you, check the top of our website or text "ER" to 32222.

Note: Message and data rates may apply. Emergency room wait times are approximate and provided for informational purposes only.

When to go to the emergency room

We understand it can be hard to know what type of medical care you need, like whether you should go to the emergency room or wait for your doctor's office to open.

Conditions that may require emergency care

We want you to feel secure about your choice for care, which is why we've created a list of symptoms that may indicate you need to visit the emergency room:

  • Back pain, when it is unbearable or accompanied by fever, numbness, weakness, confusion, slurred speech, vision loss or loss of control over bladder or bowels
  • Broken bones, when the pain is severe or there is a visible deformity
  • Chest pain, when it is crushing or squeezing and accompanied by other heart attack symptoms, such as shortness of breath or nausea
  • Concussion, when you have lost consciousness, even briefly, or experience amnesia, vomiting, slurred speech or a seizure
  • Flu, when symptoms become severe, such as having trouble breathing, vomiting uncontrollably or becoming dehydrated
  • Side pain, when it is severe and occurs in the lower right stomach, side or back or is accompanied by fever, nausea, diarrhea or blood in the urine
  • Stomach pain, when accompanied by a hard or tender stomach, nausea, shortness of breath, fever or irregular heartbeat
  • Trouble breathing, when breathing stops, is noisy or high-pitched and comes with pain in the chest or severe shortness of breath

If you are unsure if your symptoms require an emergency room visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse® line.

What to expect at the emergency room

When you get to the emergency room, one of our triage nurses will assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.

We medically screen, evaluate and stabilize all patients — whether or not they have insurance or are able to pay.

Anyone who has severe, life-threatening illnesses or injuries will be treated first. Everyone else will be treated in the order they arrive.

Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the emergency room.

What to bring to the emergency room

When coming to the emergency room, we recommend you bring:

  • A list of medicines you currently take
  • A list of known allergies
  • Copies of results from recent medical tests, if available
  • Personal care preferences and restrictions
  • A responsible adult or phone number for someone to contact

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