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For visitors at HCA Florida Poinciana Hospital

We offer patient surgery text updates, volunteer opportunities and other amenities for our guests who are visiting our hospital in Kissimmee.

Visitor information

This information is designed to answer some of the most frequently asked questions of our visitors.

Classes and events

HCA Florida Poinciana Hospital offers educational classes and events across a variety of specialties. View the calendar to see our current and upcoming offerings.

Maps and directions

Get directions to our hospital facility.

Wi-Fi Access

HCA Florida UCF Poinciana Hospital operates a wireless (Wi-Fi) network for our patients and guests. Using your Wi-Fi-enabled device, you can access many internet resources (email and websites) from just about anywhere in the hospital. We're happy to provide this free and reliable service to our patients and visitors, and getting connected is easy.

Tobacco-free policy

HCA Florida Poinciana Hospital is committed to providing a safe, clean, and healthy environment for our patients, employees, visitors, and customers.  For that reason, we are proud to be a tobacco-free campus.

Visitor hours

Effective Tuesday, December 29, 2021

Inpatient Visitor Policy

  • ONE (1) adult visitor at a time per patient from 6:00am – 8:00pm
  • Visitors must be 18 years of age or older
  • Virtual visitation is strongly encouraged for COVID–19‐related patients
  • Masks must be worn at all times
  • Exceptions for (1) overnight visitor include:
    • Patient advocates pre/post surgery
    • End of life patients
    • Confused and/or anxious patients

Poinciana ER Emergency Room and ChampionsGate Emergency Visitor Policy

  • Visitors not permitted

Exceptions to these policies will be considered on a case by case basis.

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Patient surgery text updates

To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.

To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.

Volunteer opportunities

Volunteers are an integral part of the hospital experience for our patients and visitors.

Volunteering at our hospital

HCA Florida Poinciana Hospital offers volunteer opportunities to people to contribute their time to improve the quality of services offered to our patients and their family members. If you are motivated to donate your time and talents and want to give back to your community, we invite you to join the dedicated group of volunteers at our hospital.

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