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For patients at HCA Florida JFK North Hospital

Our hospital is committed to offering patients a range of information and resources, including medical records, financial resources and contact information.

Preregister for an appointment

At HCA Florida JFK North Hospital, we know your time is valuable. That’s why we offer convenient online preregistration for services such as surgical procedures, mammograms and diagnostic tests and treatments.

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Patient policies and procedures

HCA Florida JFK North Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.

Patient information

JFK North Hospital provides many unique programs and services. Our patient care services offer both patients and families quick, convenient emergency care as well as the emotional, psychological and educational support they need.

A hospital can be a place where patients and visitors may be under great stress. Because of this, JFK North Hospital spends a great deal of time and effort to make your experience as pleasant as possible. There are many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.

  • Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
  • If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
  • If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
  • Please do not leave visiting children unattended.
  • There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
  • You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
  • You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.

Pay bill online

At JFK North Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.
Pay your bill online 

Contact us

Questions regarding a bill from HCA Florida JFK North Hospital should be directed to our Business Office at (561) 863-3830. Our hours of operation are Monday through Friday, 8:00am to 6:00pm.

Correspondence regarding your bill should be mailed to:
Business Office
JFK North Hospital
2201 45th St West Palm Beach FL 33407

Billing information

Upon discharge from JFK North Hospital, the Patient Financial Services Department will generate a hospital bill. Please be aware that this department bills for JFK North Hospital charges only.
 
The bill will not include charges from the attending and consulting physicians, surgeons, radiologists, anesthesiologists, pathologists or emergency room physicians. These fees are billed separately.
 
Questions regarding other medical professional fees should be directed to the following:
 

Financial and insurance information

JFK North Hospital will submit your hospital bill to your insurance companies and will do everything possible to expedite payment on your claim. We have several payment options available to assist you in paying your bill. We are happy to answer any billing questions you may have.
Frequently asked billing questions 

Consult-A-Nurse®

Consult-A-Nurse is a free service we offer to help our patients with a variety of healthcare-related needs.  

Our nurses are here for you.

Our nurses and referral specialists are available to assist you with:

  • Answering healthcare questions
  • Finding a doctor and making an appointment
  • Registering for classes and events

You can contact our nurses 24/7 by phone.

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Plus Care Network

If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help. 

Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.

It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.
Learn more about the Plus Care Network 

Medicare open enrollment

Is Your Hospital in Network with Medicare Plan? HCA Florid JFK North Hospital is!

Our hospital is participating in 20 Medicare Advantage Plans so that we can care for your health needs. Not all area hospitals take all plans, and we want to help ensure that your treatment will be covered. For more information, please call (866) 442-2362.
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Navigating the healthcare process

HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process. 

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Patient financial resources
We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
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Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
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Patient rights and responsibilities
We respects the dignity and pride of each individual we serve. We want our patients to be informed of their patient rights and responsibilities in advance of administering or discontinuing patient care.

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MyHealthONE allows you to manage all parts of your healthcare easily and securely

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  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
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