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For Visitors at HCA Florida Highlands Hospital

Browse our hospital's information about our visitor services and policies, including guest Wi-Fi access, community partnerships and other available resources.

Visitor information

Having family and friends visit while you are in the hospital can be an important part of your recovery process and HCA Florida Highlands Hospital welcomes them. However, rest and relaxation are also important to your recovery, so we have established visiting guidelines to allow patients to rest and recuperate. Certain situations require special consideration and in those instances our staff will accommodate your needs whenever possible. Please speak with our nursing staff if you feel your situation needs special consideration.

Wi-Fi access

HCA Florida Highlands Hospital operates a wireless (Wi-Fi) network for our patients and guests. Using your Wi-Fi-enabled device, you can access many internet resources (email, websites, instant messenger, etc.) from just about anywhere in the hospital.

We're happy to provide this free and reliable service to our patients and visitors, and getting connected is easy.

Visiting hours and policies

Having family and friends visit patients in the hospital can be an important part of their recovery process, and HCA Florida Highlands Hospital welcomes you. However, rest and relaxation are also important to the patient's recovery. That's why we have established visiting guidelines to allow patients to rest and recuperate. Certain situations require special consideration, and in those instances, our staff will accommodate your needs whenever possible. Please speak with our nursing staff if you feel your situation needs special consideration.

General visitation hours are 8:00am to 8:30pm.

ICU visitation

Intensive care unit (ICU) hours and policies include:

  • Visitation is open to family members except during the following times:
    • Morning closure: 7:00am - 9:00am
    • Evening closure: 7:00pm - 9:00pm
  • Only immediate family members are allowed visitation, and we limit the number of visitors to two family members at one time.
  • No children under the age of 12 are permitted in the ICU for the safety of the child and the patient.

Contact ICU rooms one through 16

Contact ICU waiting room

Gift shop

The gift shop is located in the main lobby and carries a full line of gifts. However, it is currently closed due to COVID. Our gift shop is run by our volunteers, and our human resources (HR) team oversees our volunteers. For more information about our gift shop, you can contact our team by email or phone.

Email Human Resources

Contact Human Resources

When our gift shop is open, it offers a large assortment of items, including:

  • Assorted snacks
  • Balloons, gift bags and candy
  • Flowers
  • Gifts for newborns and moms
  • Gifts, such as watches and jewelry
  • Greeting cards
  • Health & beauty supplies
  • Magazines
  • Plush stuffed animals

Cafeteria

Our cafeteria is open Monday through Friday.

Breakfast: 7:00am - 10:00am

Lunch: 11:00am - 2:00pm

To ensure that our visitors have a lot of variety in their food choices, our menu is on a 5-week cycle.

Parking

We do not offer valet parking.

Parking is available in the front of the hospital for patients and visitors.

Pastoral services

At this time we do not offer pastoral services, but we hope to offer them one day soon.

Tobacco-free policy

HCA Florida Highlands Hospital is committed to providing a safe, clean, and healthy environment for our patients, employees, visitors and customers. For that reason, we are proud to be a tobacco-free campus.

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Patient surgery text updates

To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.

To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.

Volunteer opportunities

Volunteers are an integral part of the hospital experience for our patients and visitors.

Volunteering at our hospital

HCA Florida Highlands Hospital offers volunteer opportunities to people to contribute their time to improve the quality of services offered to our patients, family members, physicians and staff. Additionally, the great satisfaction gained by volunteers makes the experience truly worthwhile. If you are motivated to donate your time and talents and want to give back to your community, we invite you to join the dedicated group of volunteers at our hospital.
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