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For patients at HCA Florida Highlands Hospital

Our hospital is committed to offering patients the best experience possible by providing information regarding medical records and financial resources.

Online registration

At HCA Florida Highlands Hospital, we know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, diagnostic tests and treatments.

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Patient policies and procedures

HCA Florida Highlands Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.

Patient information

HCA Florida Highlands Hospital provides many unique programs and services. Our patient care services offer both patients and families quick, convenient emergency care as well as the emotional, psychological and educational support they need.

A hospital can be a place where patients and visitors may be under great stress. Because of this, HCA Florida Highlands Hospital spends a great deal of time and effort to make your experience as pleasant as possible. There are many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.

  • Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
  • If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
  • If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
  • Please do not leave visiting children unattended.
  • There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
  • You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
  • You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.

Pay bill online

At HCA Florida Highlands Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.
Pay your bill online 

Contact us

Billing information for hospital and physician services provided before 11/1/17

If you received hospital or physician services prior to November 1, 2017 and have billing questions, please call (866) 481-2553.

Our hours are Monday through Friday, 8:00am to 5:00pm (EST).

Billing information for hospital and physician services provided after 11/1/17

If you received hospital or physician services prior to November 1, 2017 and have billing questions, please call (800) 617-7048 or pay your bill online.

Our hours are Monday through Friday, 8:00am to 5:00pm (EST).

Consult-A-Nurse®

Consult-A-Nurse® is a free service we offer to help our patients with a variety of healthcare-related needs.

Our nurses are here for you.

Our nurses and referral specialists are available to assist you with:

  • Answering healthcare questions
  • Finding a doctor and making an appointment
  • Registering for classes & events

You can contact our nurses 24/7 by phone.

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Registration and billing FAQs

At HCA Florida Highlands Hospital, our goal is to coordinate payment for services in the most efficient, timely and customer-oriented manner possible.

Patient billing and collections

We understand that the billing and collection process can be confusing, and we strive to answer any questions you may have. That's why we've compiled a list of frequently asked questions regarding registration and billing.
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Navigating the healthcare process

HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.

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Patient financial resources
We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.
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Medical records
For your convenience, you can access your medical records through the MyHealthONE patient portal.
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Patient rights & responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights and responsibilities in advance of administering or discontinuing patient care.

The Healthy Living Blog

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MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records - lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
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