For patients at HCA Florida Lawnwood Hospital
Our hospital is committed to offering patients the best experience possible by providing information regarding medical records and financial resources.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Florida Lawnwood Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors. Our unique programs and services are designed to make your experience here exceptional.
At HCA Florida Lawnwood Hospital, we know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, diagnostic tests and treatments.
Patient policies and procedures
HCA Florida Lawnwood Hospital strives to give patients the best experience possible by creating and carrying out patient-focused policies and procedures.
A hospital can be a place where patients and visitors may be under great stress. Because of this, HCA Florida Lawnwood Hospital spends a great deal of time and effort to make your experience as pleasant as possible. There are many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.
- Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
- If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
- If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
- Please do not leave visiting children unattended.
- There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
- You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
- You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.
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Our nurses are here for you.
Our nurses and referral specialists are available to assist you with:
- Answering healthcare questions
- Finding a doctor and making an appointment
- Registering for classes and events
You can contact our nurses 24/7 by phone.
Patient care is our most important job and we want to make sure your experience is as pleasant as possible.
What is patient-centered care?
Research indicates that patient and family involvement in healthcare leads to improved health outcomes and patient satisfaction.
Patient-centered care is a philosophy that promotes active involvement of the patient and family in their own care. It fosters participation by engaging the patient and their loved ones as integral parts of the care team working with the healthcare professionals in making clinical decisions.
As an organization, HCA Florida Lawnwood Hospital is dedicated to the patient experience and has designed patient care around an experience that incorporates the patient (and family) in that experience. One aspect of this patient-centered care is the "patient care partner."
What is a patient care partner?
A “care partner” is a trusted person that a patient wants by their side to assist in their care and care decisions. At the time of admission, the patient will be asked who they would like their care partner to be. The name of this person and their contact information will be posted on the “family whiteboard” in the patient’s room to promote awareness of the patient's care partner to all of the hospital caregivers.
Guidelines for patient care partners
We ask that patient care partners understand and follow the below guidelines.
- For patient privacy in semi-private rooms, you may be asked to step out of the room from time to time. The nurse will notify you when you can return to the room.
- If at any time you appear to be under the influence of drugs or alcohol or become uncooperative or disrespectful of hospital staff, you may be asked to leave.
- In an effort to maintain a healing environment, we remind you to remain as quiet as possible during your time with your loved one in the hospital.
- The staff will make every effort to make your stay with the patient comfortable, but please do not sleep in hospital waiting rooms.
- Your presence at the bedside is to remain vigilant and helpful to your loved one. If you are not sure of what you can or should be doing, please check with the nurse.
The role of the patient care partner
What you should know if you are a care partner:
You have been chosen by the patient to be their care partner. Your participation in their care will be only to the degree that you and the patient are comfortable with and to the degree that it is safe.
As a patient care partner, the hospital staff will educate and guide you if you are interested in participating in the following:
- Alerting the nurse if the patient tries to get out of bed
- Assisting in bathing and personal hygiene of the patient
- Assisting in feeding the patient
- Communication with caregivers through the use of a patient diary
- Keeping the patient on their side to relieve skin pressure
- Keeping the patient's arm straight if the intravenous tube (IV) is in an awkward position
- Letting the nurse know if you feel a change in the patient’s status is occurring
- Helping the patient move their arms and legs while they are unable to get out of bed to aid their flexibility
Navigating the healthcare process
HCA Florida hospitals are dedicated to supporting our patients and helping them navigate the healthcare process.
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