We are committed to creating an environment that is safe and comfortable for our patients, caregivers and visitors.
Visitors are welcome at Pasadena Hospital during our visiting hours as long as the patient consents to receiving guests. There are some extenuating circumstances when exceptions to our regular visitor guidelines may be made — for example, if there is an infectious outbreak or public health concern. In these instances, we encourage virtual visitation via phone or video chat to keep everyone safe.
VISITING HOURS: 8:00am – 8:00pm
NOTE: Some specialized units – such as Critical Care, Behavioral Health, Nursery, etc. – may have unique visitation hours that differ from the rest of the hospital.
If you are visiting a patient, be sure to sign in at the desk in the main lobby or the emergency room if it is after hours. Upon signing in, you will be issued an ID badge that shows the date of your visit as well as the area of the hospital you’re visiting. Please wear your ID badge at all times during your visit.
Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
- A patient may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver.
- The facility will allow in-person visitation by the essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the provider.
- The facility visitation policies and procedures, will allow in-person visitation in all of the following circumstances, unless the patient objects:
- End-of-life situations.
- A patient who was living with family before being admitted to the provider’s care is struggling with the change in environment and lack of in-person family support.
- The patient is making one or more major medical decisions.
- A patient is experiencing emotional distress or grieving the loss of a friend or family member who recently died.
- A patient needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver.
- A patient who used to talk and interact with others is seldom speaking.
- For hospitals, childbirth, including labor and delivery.
- Pediatric patients.
- The policies and procedures may require a visitor to agree in writing, to follow the facility’s policies and procedures. A facility may suspend inperson visitation of a specific visitor, if the visitor violates the facility’s policies and procedures.
If you or your loved one have been met with resistance from a hospital when attempting to visit with loved ones, you may file a complaint with the Agency for Health Care Administration (AHCA) for further review and action.
- The Joint Commission Comprehensive Accreditation Manual for Hospitals – RI.01.01.01
- Centers for Medicare and Medicaid §482.13 (h) (1-4)
- S. 408.8235 – No Patient Left Alone Act
- The Florida Mental Health Act; Baker Act
- CDC Guidelines for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Settings