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For the safety of our patients, staff, physicians and visitors:

Effective July 30, 2021:

  • Masks continue to be required. Masks must be worn inside at all times and in all areas, except when eating or drinking.
  • Visitation:
    • Only ONE (1) of two (2) designated adults can visit per non-COVID-19 patient at a time on the designated day from 8:00am — 8:00pm.
    • Visitors must be 16 years of age and over.
    • For Emergency Departments: varies according to location (Osceola Regional ER located on main campus is NOT accepting visitors. Please check with our ERs staff. Exceptions will be considered on a case-by-case basis.
    • Labor and Delivery: ONE (1) designated support person/visitor [ONE (1) person to stay overnight].
    • Neonatal Intensive Care (NICU): ONE (1) designated parent/guardian can visit newborn.
    • Special Needs and Patients with Disabilities: ONE (1) patient advocate plus ONE (1) designated visitor [ONE (1) person can stay overnight].
    • Masks must be worn at all times.
    • All visitors must attest to being COVID—19 negative. (Details below)
    • All visitors must remain in their patient's room or in designated visitor areas, and are asked to NOT visit the hospital cafeteria nor in-hospital Subway®. Visitor food delivery options available.
    • No visitors will be permitted on COVID Units or on Behavioral Health with certain pre-approved exceptions.
    • Visitors screening positive for COVID-19 are asked to NOT to visit.*

*Visitor exceptions will be considered on a case by case basis and for End of Life circumstances of COVID-19 patients.

We understand visitation of our patients by their loved ones is an essential part of healing. We encourage virtual visitations whenever possible. Learn more about options.

Visitors must confirm the following statements before entering the facility:

  • I have not been in close contact (six feet or closer for at least 15 minutes) with a person who is known to have COVID-19 or with anyone who has any symptoms listed below, within the last 14 days.
  • I have not been diagnosed with COVID-19 in the last 10 days and am not currently waiting on the results of a COVID-19 test.
  • I have none of the following symptoms:
    • fever or chills
    • cough
    • shortness of breath or difficulty breathing
    • muscle or body aches
    • new loss of taste or smell
    • sore throat
    • congestion or runny nose
    • nausea or vomiting, diarrhea

Be prepared to confirm that the above is true prior to entering the facility. If you are not able to affirm the above statements, please remain outside the facility.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

  • A patient may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver.
  • The facility will allow in-person visitation by the essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the provider.
  • The facility visitation policies and procedures, will allow in-person visitation in all of the following circumstances, unless the patient objects:
    • End-of-life situations.
    • A patient who was living with family before being admitted to the provider’s care is struggling with the change in environment and lack of in-person family support.
    • The patient is making one or more major medical decisions.
    • A patient is experiencing emotional distress or grieving the loss of a friend or family member who recently died.
    • A patient needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver.
    • A patient who used to talk and interact with others is seldom speaking.
    • For hospitals, childbirth, including labor and delivery.
    • Pediatric patients.
    • The policies and procedures may require a visitor to agree in writing, to follow the facility’s policies and procedures. A facility may suspend inperson visitation of a specific visitor, if the visitor violates the facility’s policies and procedures.

If you or your loved one have been met with resistance from a hospital when attempting to visit with loved ones, you may file a complaint with the Agency for Health Care Administration (AHCA) for further review and action.


  • The Joint Commission Comprehensive Accreditation Manual for Hospitals – RI.01.01.01
  • Centers for Medicare and Medicaid §482.13 (h) (1-4)
  • F.S. 408.8235 – No Patient Left Alone Act
  • The Florida Mental Health Act; Baker Act
  • CDC Guidelines for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Settings